Below are instructions on how to get more information out of the "Runtime Error" page error. Detailed information helps to isolate an error message and, if possible, should be included in any support tickets submitted to the Help Desk.

Symptom:

The application crashes with the following message:

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".

Remedy:

If the text below is displayed, change the setting in the web.config file (located in your application's root directory) from to and refresh the page to receive a more detailed error message.

Example:

Here is the correct snippet of code from the web.config file:

<span style="font-family: Courier"><!-- Web.Config Configuration File -->

<configuration>

<system.web>

<customErrors mode="Off"/>

</system.web>

</configuration></span>